Job Description

As an Operations Associate, you're crucial in managing mortgage applications across key stages like processing, closing, post-closing, quality assurance, and servicing. Your focus is to ensure that our defined Key Performance Indicators (KPIs) are met and that each phase meets our strict quality standards. Collaboration with colleagues is key, fostering teamwork to achieve common goals. This role requires resilience and adaptability as you'll work flexible shifts covering both India and US banking hours. Commitment to cross-training is essential; it helps you expand your skills across different functions, making you an invaluable team member.

From day one, you'll be provided with mentors who will support your learning journey and immerse you in NewDay's culture of excellence. Within just three years, you'll have the opportunity to skyrocket your career, potentially leading your own team and achieving career milestones beyond your expectations. This rapid growth trajectory is fueled by your dedication and the robust support system at NewDay.

Duties & Responsibilities

• Processing of Mortgage Applications: Execute mortgage application processing across different stages, ensuring quality and compliance.
• Cross-Training and Expertise Development: Actively engage in cross-training to enhance versatility within mortgage operations.
• KPIs Achievement: Track and surpass KPIs for processing efficiency and customer satisfaction.
• Quality Assurance and Compliance: Maintain meticulous standards to ensure accuracy and regulatory adherence.
• Collaborative Teamwork: Foster a cohesive team environment for streamlined operations.
• Resilience and Adaptability: Navigate challenges with resilience and proactive problem-solving.
• Flexibility in Shifts: Adapt to varying shifts to support seamless operations across time zones.
• Verbal and Written Communication Skills: Communicate effectively to ensure clarity and alignment with stakeholders.
   

Qualifications

• Freshers from a reputed college or experienced candidates, preferably with 1 year of experience in the BFSI domain.
• Prior experience in the mortgage industry is preferred but not mandatory.
• Fair knowledge of MS Office Suite is required.
• Minimum Bachelor’s Degree from a top-tier university with demonstrated academic success.
• Career-minded, result-oriented, and proactive in taking action.
• Excellent interpersonal and communication skills.
• Collaborative mindset with the ability to manage multiple projects under tight deadlines.