Careers

STRIVE FOR THE FUTURE YOU WANT

THERE'S SOMETHING FOR EVERYONE

We want you. If you're someone who is as committed to helping others as you are to your own growth; if you're the best of the best, we want you. Come in and we'll find the career track perfect for you.

Fulton, MD

Help Desk/Junior Admin

The Helper


Posted 11/25/2017

Our current team members have been promoted out of the help desk role and we need to backfill with new junior network/system administrators.

 

Responsibilities:

1. Active Directory updates

  • User Permissions
  • Distro Groups


2.Exchange Management

  • Creating a new user
  • Enable/Disable Active Sync
  • Auto Reply email setup


3. ShareFile

  • Setting up users
  • Allowing access to groups


4. LDW-Employee Term Checklist (Template in Excel)

  • Disable account/ Active Sync
  • Remove mobile partnerships
  • Reset password
  • Remove report subscriptions
  • Remove permissions and distro groups
  • Apply Auto-Reply email


5. Converting files to preferred formats

  • Default Program adjustments


6. Call Recording Audit

  • Open PDF check for 0%


7. IntelliAdmin

  • Shadowing/Controlling Sessions

8. User station equipment

  • Clean computer/phone equipment sweeps
  • Setting Up/Moving/Maintaining Inventory
  • Keyboards
  • Monitors
  • Cables/Adapters
  • Mice
  • Phones

9. VMware & Solar Winds

  • Monitor servers
  • Log into console
  • Restarting servers when down Etc. Server control needs


10. Terminal HUB

  • WYSE/DELL screen properties/settings and connections

11. Printing

  • Adding a printer
  • Setting up/Moving Printers
  • Assigning Printers
  • Print Driver Maintenance
  • Ordering toner / keep inventory
  • Replacing toner
  • Printer troubleshooting

12. HelpDesk Ticketing System

  • Picking Up/Assigning tickets
  • Solutions/Resolutions
  • Reply/Notifications
  • Closing tickets


13. Misc. Troubleshooting

  • OS & Computer/Phone equipment

14. Remote Connections

  • Remoting into a server
  • How to ping an IP
  • Troubleshooting a Remote Connection

About You:

  • Basic troubleshooting skills, understands the ability to troubleshoot problems
  • Windows server 2008 ‐2012 exposure
  • Windows Active Directory exposure
  • Exchange Server exposure
  • Understands basics of VMWare vSphere
  • Aware of Voice over IP technology
  • Firewall experience
Drop, click, or tap here to upload your résumé
PDF, DOC, DOCX, ODT, PNG, JPEG, JPG – up to 2MB